Shipping & Delivery

UNIBIBI – DELIVERY, PROMOTION & DISPUTE POLICY

1. DELIVERY ARRANGEMENT

All items are freshly prepared in small batches to ensure quality and consistency.

(A) Cold Chain Delivery (Perishable Items)

Applicable for:  Modern Bakes 
Fulfilled via Ninja Cold Chain

Delivery Schedule

Tuesday Delivery

- Cut-off: Friday 11AM – Monday 11AM

Saturday Delivery

- Cut-off: Monday 11AM – Friday 11AM

Important Notes

- Cut-off timing ensures freshness and quality
- Orders placed after cut-off will be scheduled for the next available slot
- Please ensure someone is available to receive the order
- Perishable items will not be left unattended

DELIVERY REWARDS

2. PROMOTION STRUCTURE

The promotion is designed based on customer flow:
Entry → Support → Reward → Return

(A) Community Welcome
(First-Time Purchase)

- Join our Unibibi Community (via WhatsApp or email).
- Receive a S$10 welcome gift card.
- Enjoy 15% off your first order.
- Applicable to first-time customers only.

(B) Donation Campaign
(Singapore Cancer Society)

- Purchase selected Giving Series SKU.
- Your contribution goes towards the campaign.
- Receive a S$10 Thank You voucher for your next purchase.

(C) Review Reward

- Leave a review on your purchase.
- Enjoy 15% off your next purchase.
- Valid for 2 months.

Voucher Terms

- Not applicable on donation SKUs
- Not exchangeable for cash
- Voucher stacking may be limited where applicable

3. RETURNS, EXCHANGES & DISPUTES

We aim to provide a smooth and thoughtful experience.

Order Issues

- Contact us within 24 hours of receiving your order
- Please provide order number and photo for review

Perishable Items (Bakes & Pastries)

- No returns or exchanges once delivered
- Due to food safety reasons

If items are damaged or incorrect, we will review and provide a suitable resolution.

Non-Perishable Items (Tea, Oils, Tools)

- Returns accepted within 3 days
- Items must be unused and in original condition

Donation Campaign Items

- Non-refundable
- Non-exchangeable

4. CHECKOUT & CUSTOMER GUIDANCE

To ensure a smooth experience:

Delivery Selection

- Perishable items → Cold Chain Delivery
- Non-perishable items → SPX Delivery

Important Rule

- Perishable items cannot be shipped via SPX
- Orders containing both item types may require separate delivery arrangements

Cart Guidance (for implementation)

5. CUSTOMER EXPERIENCE FLOW

A simple journey with more good moments.

1. First Purchase

- Receive a S$10 Community Welcome Gift.
- Enjoy 15% off your first order.
- Applicable to first-time customers only.

2. Donation Purchase

- Receive a S$10 Thank You Voucher when you purchase a selected Giving Series SKU.

3. Leave a Review

- Receive 15% off your next purchase.
- Valid for 2 months.

6. CROSS-BORDER SHIPPING

“Bringing Unibibi to more homes, beyond borders.”

Shipping Notes