Shipping & Delivery

UNIBIBI – DELIVERY, PROMOTION & DISPUTE POLICY

1. DELIVERY ARRANGEMENT

All items are freshly prepared in small batches to ensure quality and consistency.

(A) Cold Chain Delivery (Perishable Items)

Applicable for:  Modern Bakes 
Fulfilled via Ninja Cold Chain

Delivery Schedule

Tuesday Delivery

- Cut-off: Friday 11AM – Monday 11AM

Saturday Delivery

- Cut-off: Monday 11AM – Friday 11AM

Important Notes

- Cut-off timing ensures freshness and quality
- Orders placed after cut-off will be scheduled for the next available slot
- Please ensure someone is available to receive the order
- Perishable items will not be left unattended

DELIVERY REWARDS

Notes

- No fixed delivery schedule
- Delivered based on courier timing
- Suitable for non-perishable items only

2. PROMOTION STRUCTURE

The promotion is designed based on customer flow:
Entry → Support → Reward → Return

(A) First-Time Purchase

- 15% off first order
- Applicable to first-time customers only

(B) Donation Campaign (Singapore Cancer Society)

- Customer selects donation campaign SKU
- Contribution goes towards the campaign

Reward:

- Receive $10 Thank You Voucher
- Valid for next purchase
- Non-transferable and not exchangeable for cash

(C) Review Reward

- 10% off next purchase upon leaving a review
- Valid for 2 months

Voucher Terms

- Not applicable on donation SKUs
- Not exchangeable for cash
- Voucher stacking may be limited where applicable

3. RETURNS, EXCHANGES & DISPUTES

We aim to provide a smooth and thoughtful experience.

Order Issues

- Contact us within 24 hours of receiving your order
- Please provide order number and photo for review

Perishable Items (Bakes & Pastries)

- No returns or exchanges once delivered
- Due to food safety reasons

If items are damaged or incorrect, we will review and provide a suitable resolution.

Non-Perishable Items (Tea, Oils, Tools)

- Returns accepted within 3 days
- Items must be unused and in original condition

Donation Campaign Items

- Non-refundable
- Non-exchangeable

4. CHECKOUT & CUSTOMER GUIDANCE

To ensure a smooth experience:

Delivery Selection

- Perishable items → Cold Chain Delivery
- Non-perishable items → SPX Delivery

Important Rule

- Perishable items cannot be shipped via SPX
- Orders containing both item types may require separate delivery arrangements

Cart Guidance (for implementation)

5. CUSTOMER EXPERIENCE FLOW

1. First purchase → 15% welcome
2. Donation purchase → receive $10 voucher
3. Leave review → receive 10%

6. BRAND LINE

“A small way to give, a thoughtful way to enjoy.”

Shipping for Cross Border

Malaysia & Australia Shipping

Shipping Notes