Shipping policy

SHIPPING & DELIVERY POLICY

At UNIBIBI, orders are prepared and packed with care. Delivery arrangements vary depending on the product type and destination.

1. SINGAPORE DELIVERY

Cold Chain Delivery – Perishable Items

Applicable to selected Modern Bakes and other perishable items.

Cold chain delivery is fulfilled via Ninja Cold Chain.

Tuesday Delivery
Order cut-off: Friday 11:00 AM – Monday 11:00 AM

Saturday Delivery
Order cut-off: Monday 11:00 AM – Friday 11:00 AM

Orders placed after the applicable cut-off time will be scheduled for the next available delivery slot.

Please ensure that someone is available to receive the order. For food safety and quality reasons, perishable items will not be left unattended.

Delivery schedules may be adjusted during public holidays, peak periods or circumstances outside our control.

2. STANDARD DELIVERY – NON-PERISHABLE ITEMS

Standard delivery applies to eligible non-perishable products.

Delivery timing is subject to courier availability and destination. There is no fixed delivery schedule for standard courier deliveries.

Tracking information will be provided where available.

3. DELIVERY REWARDS

Available for eligible orders in Singapore

* Standard shipping: SGD $8
* Spend SGD $40 → $2 off shipping
* Spend SGD $60 → $5 off shipping
* Spend SGD $80 → Free shipping

Shipping rewards are calculated based on the eligible order value at checkout and may be subject to promotional terms.

4. INTERNATIONAL DELIVERY

Selected Lunara Collection and eligible non-perishable products are available for international delivery to supported destinations.

Currently supported destinations may include Australia and Malaysia, subject to product eligibility.

Perishable food products are currently available for Singapore delivery only unless otherwise stated.

International delivery times vary according to destination, courier processing and customs clearance.

Customers are responsible for ensuring that the products ordered are permitted for import into their destination country.

Any applicable customs duties, import taxes or local charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, contact number and recipient information when placing an order.

Please contact us as soon as possible if you notice an error in your delivery information.

Once an order has been handed over to the courier, we may not be able to change the delivery address.

Additional delivery charges may apply if an order needs to be re-delivered due to an incorrect address, unsuccessful delivery attempt or unavailable recipient.

6. DELIVERY DELAYS

While we will make every reasonable effort to fulfil orders according to the stated schedule, delivery times are estimates and cannot be guaranteed.

Delays may occur due to courier operations, weather conditions, public holidays, customs clearance, high-volume periods or other circumstances outside our reasonable control.

Where possible, we will assist customers with delivery-related enquiries.

7. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after receiving your order.

Please provide your order number, photographs of the item and packaging, and a brief description of the issue so that we can review the matter.

8. PROMOTIONS

Shipping discounts, free-delivery offers and other promotions may be subject to specific eligibility requirements, promotional periods and minimum-spend conditions.

Where a promotion has separate terms and conditions, those promotional terms will apply.

9. CONTACT US

For questions regarding your order or delivery, please contact:

UNIBIBI
A brand of SM Origin Pte. Ltd.
Email: hello@unibibisg.com
WhatsApp: +65 82257687

Last updated: September 2026